SHIPMENT FROM ENGLAND
Your order will be despatched direct from our warehouse in England. Most parcels will be delivered within 10 business days, but please allow up to 14 days during busy periods. We charge a flat rate of $15 for shipping. Please note that orders for several items might be delivered in more than one parcel (this does not affect the shipping charge which is fixed at $15 regardless of the number of parcels). The shipping charge is non-refundable.

DELIVERY DETAILS
In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives.

When the items ordered form part of a set or suit, then we will only despatch your order when all items become available.

The delivery period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock. In this case, you will only pay a single delivery charge.

Please note international shipments may be subject to cross-border inspections by customs authorities.

Returns Policy
Order confidently from us, knowing you may return any products within 21 days of receipt for a refund. We always aim to process returns as quickly as possible and within 14 working days. However, please allow up to 21 days during busy periods. A pre-paid USPS return label is provided for your convenience. Attach it to your package and leave it with your postal carrier or take it to the post office. You will not need to pay any postage up front. A flat fee of $6.00 will be deducted from the amount of your refund.

Alternatively send the return by a carrier of your choice to:
Poetry,
3580 NW 56th St,
Suite 100,
Ft. Lauderdale, FL 33309.

Free Exchange Shipping

If you wish to exchange an item for another size or colour, return it to us within 21 days of purchase and we will send you the replacement item free of any additional shipping charges. We can only exchange an item for an alternative size or colour. If you would like to exchange for a different item, please contact Customer Care on 1 800 706 4056.