Your credit/debit card will be charged for the full value of the goods only when your order is despatched. We currently accept check and all major credits cards except American Express and the Discover Card. Prices and availability of goods are subject to change without notice. All prices are quoted in US dollars and are not subject to a credit card foreign transaction fee. Should you be charged a foreign transaction fee, please click here for details on how to claim a refund from us. The advertised delivery charge will be added to your order value.
Once you have placed an order we will send you an email confirming that your order has been received, but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and Poetry for the sale of our products will only exist once an order has been despatched to you. A separate email will be sent to you confirming the despatch of the item(s).
To qualify for a multi-buy offer, all the items must be in stock or available to purchase. Where one item is offered free of charge and not all the items are the same price, then it is the cheapest item which is offered free of charge. If an item is returned which brings the total number of items retained below the offer threshold, your refund will be adjusted to reflect the fact that the offer is no longer valid. Previous purchases are not eligible for this offer.
We accept online payment in a secure environment using Secure Socket Layering technology (SSL) by credit card, or debit card. This means that on any page where you enter your personal information such as credit card details, the information sent to us is encrypted to safeguard your details. Encryption prevents other internet users from accessing this information. You can check that you are shopping in a secure environment by looking for either a locked padlock icon or an image of a key in the grey bar at the bottom of your screen.
As well as being convenient, shopping over the internet is a safe and secure way to shop. To help keep it safe we suggest you always close down your internet browser when you have finished shopping online, especially if you use a shared PC. This will delete temporary Internet cookies from any sites you may have visited.
It's also good practise to keep your password as unique as possible and not to choose obvious passwords, such as your name, partner's name, or other personal information which could be easily obtained by a third party. Never reveal your password to others and avoid always using the same password for numerous sites.