All our parcels are sent in sturdy cardboard boxes, with the contents hand wrapped in tissue paper. Our boxes are made of 75% recycled materials and are themselves 100% recyclable.
Your order will be despatched direct from our warehouse in England. Most parcels will be delivered within 10 business days, but please allow up to 14 business days during busy periods. We charge a flat rate of $15 for shipping. Please note that orders for several items might be delivered in more than 1 parcel (this does not affect the shipping charge which is fixed at $15 regardless of the number of parcels). The shipping charge is non-refundable.
We also offer an Express delivery service. Parcels will be despatched within 24 hours and delivered via FedEx within 4 business days after despatch.
Orders placed on Friday, Saturday and Sunday will be despatched on Monday. This is due to policy for not making collections at weekends.
The FedEx delivery service is trackable through the FedEx website via a link in your despatch email.
Please note: items that are not available for immediate despatch will be shipped on the standard service (this does not affect the shipping charge which is fixed at $30 regardless of the number of parcels). The shipping charge is non-refundable.
We regret that FedEx are unable to deliver to PO Box or Armed Forces addresses.
If the value of your order is over $2,500, as part of standard US Customs and Border Protection Import Regulations, you may be contacted by FedEx prior to delivery in order to provide some additional personal information required for clearance.
In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives. If you do not wish to accept the new delivery date, simply email email@example.com or call toll free 1 800 706 4056 and we will cancel your order. Your credit/debit card will not have been charged as your order will not have been despatched.
The delivery period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. If you are ordering more than 1 item, your goods may be sent to you in instalments if certain items are out of stock. In this case, you will only pay a single delivery charge.
Please note international shipments may be subject to cross-border inspections by customs authorities. Your order should not be subject to import duties but occasionally this does happen. If your delivery has been subject to import duties please click here.
Order confidently from us, knowing you may return any products within 30 days of receipt for a refund as long as those products are unwashed, unworn (except for the purposes of trying on) and with the original tags attached. We always aim to process returns as quickly as possible within 5 business days of our receipt in the UK. For your convenience a pre-paid return label is provided at the bottom of your despatch note. Attach the label to your parcel and take it to any U.S. mail location or FedEx store. You will not need to pay any postage up front. A flat fee of $6.00 will be deducted from the amount of your refund.
If you would like to return more than one parcel you can also print further labels via a link in your despatch email. If you do not provide an email address you may request an extra return label from Customer Services.
Alternatively send the return by a carrier of your choice to:
3580 NW 56th St,
Ft. Lauderdale, FL 33309.
We are extending our return policy during the festive period. Any item purchased as a gift between November 1st and Christmas 2016 will be accepted for refund or exchange as long we receive the return by January 31st 2017. In accordance with our standard returns policy all products must be unwashed, unworn (except for the purposes of trying on) and with the original tags attached.
If you wish to exchange an item for another size or colour, return it to us within 30 days of purchase and we will send you the replacement item free of any additional shipping charges. We can only exchange an item for an alternative size or colour. If you would like to exchange for a different item, please contact Customer Care on 1 800 706 4056.