While we make every attempt to prevent our customers from incurring any import duties, our packages are selected at random by the US
Customs Department and may be subject to additional charges. In addition, some customers are also being charged a foreign transaction
fee by their bank, even though the credit card transaction you make with us is in US Dollars.
If you have experienced either of these charges we will of course reimburse the full amount.
To claim reimbursement on import duties please mail a copy of the customs paperwork provided by the post office, along with proof of
payment to the address below. Alternatively, send the paperwork and proof of payment by email to firstname.lastname@example.org.
To claim for the foreign transaction fee please send a copy of your credit card statement to the same address.
Please obscure all details other than the foreign transaction fee on the statement.
777 S State Road 7
Margate, FL 33068
We sincerely apologise for the inconvenience this may have caused you.
Please complete the details on the form below and return with the other documentation.
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