RETURNS
Our Christmas 2026 Gift Returns Policy
We are extending our return policy during the festive period for purchases made online and in-store. Any items purchased as a gift between the 1st of November and 25th December 2026 will be accepted for a refund or exchange as long as we receive the return by the 31st January 2027. In accordance with our standard returns policy, all products must be unwashed, unworn (except for the purpose of trying on) and with the original tags attached. Proof of purchase will be required.
Our Returns Policy
Order confidently from us, knowing you may return any products within 30 days of receipt for a refund as long as those products are unwashed, unworn (except for the purposes of trying on) and with the original tags attached.
You will receive an email once your refund has been processed. Refunds will be made using the same payment method used for your original transaction.
If you would like to replace the item you have ordered for the same style but in a different size or colour, please make sure you use the FedEx returns label that comes with your order. Once you have posted your item back to us, we can track its return to us via FedEx. Please call us on 1 888 369 3616 and we will arrange a refund for your original item and place a new order for your preferred size or colour, with the shipping charge waived.
We are authorized to withhold the refund until the earliest of the following two:
– Until we get the goods back or
– Until you provide proof that the goods have been returned
Please attach the prepaid FedEx label to the original packaging and take the parcel to your local FedEx Office.
Alternatively send the return by a carrier of your choice at your own cost to POETRY® Returns, 3580 NW 56th St, Suite 102, Ft. Lauderdale, FL 33309.
Please ensure that you include your returns paperwork in with your return. If you no longer have the paperwork, please include a letter with your contact details and a short explanation regarding your return.
A flat fee of $6.00 will be deducted from the amount of your refund.
Return Label
If you need a replacement return label, please call us on 1 888 369 3616. Our lines are open from ET 7am to 5:30pm and PT 7am to 2:30pm, Monday to Friday.
Faulty Returns
Unfortunately, garments can occasionally be faulty, either due to a manufacturing issue or through wear. If you identify a fault on delivery, please return the item using the enclosed returns label and we will replace it (subject to stock availability).
If the item is returned within our 30-day returns period and we are unable to replace it, we will issue a full refund.
If your item develops a fault within the first 12 months of wear but outside of our 30-day returns period, please request a free returns label. Please also include as much detail as possible to help us understand the issue. We will usually offer a replacement (subject to availability), a repair, or a gift card of the same value.
We are unable to accept returns for items purchased more than 12 months ago.
REST OF THE WORLD & US TERRITORIES
Returns from the rest of the world are at the recipient's cost including any additional taxes or charges that you might incur through returning your order. Please return the items to POETRY® Returns, 2 Rothley Lodge, Loughborough Rd, Leicester, LE7 7NL, United Kingdom.